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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first thing you should do is press the Help button, which is visible on each page. A pop-up menu will show up. It includes detailed information about all the operations that you can carry out on the given page. Each popup shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have a vast selection of instructional videos describing how to use our Control Panel. They're meant for those of you who want to see how things are getting done instead of just reading articles. Thus, anyone can quickly find their way around our Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you searching for, have a gaze at our comprehensive FAQ section, which contains questions asked by actual customers and provides real solutions. We frequently "revamp" our FAQ database with new Q&A's in an attempt to encompass all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the solution you need in the FAQ database either, you can get in touch with our great team of support engineers available 24-7-365 and eager to assist you with any problem. Each trouble ticket you submit will be replied to in less than 60 minutes (the average support ticket response time being just 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 188982

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com